← Back to Academy Overview
Track 6
General Agent Operations & Support Desk
Manage incoming vendor inquiries, maintain high resolution ratings, and handle problem escalation.
Syllabus & Course Modules
2 Modules
1
Operating the General Agent Support Desk
How to claim open tickets, manage your 10-ticket active capacity, and provide timely guidance.
7 Mins Read
2
Escalating Complex Issues to Official Customer Care
Protocol for escalating payment disputes, suspicious duplicate attempts, or system glitches.
5 Mins Read