Operating the General Agent Support Desk
How to claim open tickets, manage your 10-ticket active capacity, and provide timely guidance.
General Agents act as the front-line ambassadors of RESHOF.
### Desk Rules & Guidelines
- You can hold up to **10 concurrent active tickets** at any time.
- Claim unassigned requests from the queue and respond with clear instructions.
- Once the vendor confirms their question is answered, mark the ticket as **Resolved** to increment your performance score.